The growing pressure for businesses to cut costs and run efficiently has turned a spotlight on the BPO industry, and what these organizations have to offer. The ability to scale, manage budget, and control the customer experience are among the benefits of outsourcing a call center. However, finding the right BPO for your business can be more complicated than you think. With an array of services, and specializing in a of variety industries, it can be difficult to pinpoint what BPO has the best arsenal for your company. Every industry has a separate set of needs and expectations for their call center, and the BPO you choose should be knowledgeable in that space. That’s why it’s important to perform some due diligence before settling on a BPO. A good place to start is social media; here they provide targeted branding and materials that will help to distinguish each of their offerings.
To get a better understanding of the industry, we’ve compiled 12 of the most active BPO Twitter accounts to help you expand your knowledge, and learn more about what they have to offer: