Use Smile Power Day to Improve the Customer Experience
You’re fighting a pounding headache, your long commute to work is completely mind numbing, and your...
Tag: agent-attitude
5 Videos to Help Call Center Agents Get Through Their Day
Ok, we get it; the job of a call center agent can be super stressful. You’re...
Why Call Center Agents Quit
It was February 14, 1876, when Marcellus Bailey, one of Alexander Graham Bell’s attorneys, rushed into...
What You Don’t Know About the Call Center that Could Hurt You
It’s a six-letter word that most doctors tell their patients to beware of, or they could...
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3 Ways to Increase Customer Satisfaction in Your Call Center
With today’s demanding consumers, it can be very difficult to maintain high customer satisfaction scores, especially...