Use Smile Power Day to Improve the Customer Experience
You’re fighting a pounding headache, your long commute to work is completely...
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5 Videos to Help Call Center Agents Get Through Their Day
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Why Call Center Agents Quit
It was February 14, 1876, when Marcellus Bailey, one of Alexander Graham...
What You Don’t Know About the Call Center that Could Hurt You
It’s a six-letter word that most doctors tell their patients to beware...
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3 Ways to Increase Customer Satisfaction in Your Call Center
With today’s demanding consumers, it can be very difficult to maintain high...