How to Keep Call Center Absenteeism Under Control
Is absenteeism impacting your call center operation? Learn the best tactics for keeping absence rate under...
Tag: agent-engagement
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6 Ways to Reduce Call Center Shrinkage
Reducing call center shrinkage sounds like a no-brainer. If you schedule enough staff, give them the...
Calculating Absenteeism in the Call Center
Absenteeism, or absence rate, is much more than simply tracking attendance. Find out how to calculate...
4 Tips for Effective Skills-Based Call Routing
Skills-based call routing sounds super technical! While there is a tech side to it, at its...
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5 Fun Call Center Soft Skills Training Activities
Do your call center agents know how to apply their soft skills to their daily work?...
What is Call Center Shrinkage?
On a good day, your contact center can run like a well-oiled machine, but call center...
5 Reasons to Use an After-Call Survey
Think about how many phone calls your contact center receives in one day. Thousands, right? Now,...
7 Steps to Better Call Center Quality Monitoring
No great call center achieves success without implementing dozens of processes—especially when it comes to call...