The Top 5 Causes of High Call Center Attrition
Attrition might seem unavoidable, but there are steps your call center can take to maximize retention...
Tag: agent-engagement
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The Manager’s Guide to Call Center Gamification
A pat on the back and a paycheque every once in a while will only go...
Industry Report: State of the Contact Center 2022
We asked ten contact center leaders and CX influencers what the most significant industry shifts were...
Evaluate Agent Performance like a Pro with this Contact Center Score Card
Want your agents to perform at their best? We've put together a free scorecard and guide...
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Agent Engagement Will Be Critical for Contact Centers in 2022
Our latest report on Contact Center Trends for 2022 outlines some key reasons why you should...
3 Types of Call Center Environments Post-COVID
The COVID-19 pandemic has changed the call center industry forever. Here are the new types of...
8 Tips for the Ideal Call Center Environment
Your call center isn't just your base of operations - it's a work environment that helps...
How to Improve Call Center Agent Productivity
If you want to boost your call center performance, you need to ensure your agents are...