Introverted vs. Extroverted: The Pros and Pitfalls of Personality Traits in the Contact Center
It’s easy to get fixated on labels. That’s why, in the contact center world, extroverts are...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
It’s easy to get fixated on labels. That’s why, in the contact center world, extroverts are...
What is the primary purpose of a contact center agent? You might say it’s to close...
Why do we treat call center overwhelm like a necessary evil? Call volumes spike, agents get...
Lots of conversations happen daily at your contact center. But do you know what’s being left...
Does your call center feel more like a burden than an asset? You’re not alone — contact...
As Harry Truman famously stated, “Not all readers are leaders, but all leaders are readers.” Wise...
Big question: How should text-based communication work alongside voice for customer service? In the dark ages,...
While on a call with a customer, the language used is incredibly important. Call center agents...
Select the type of demo you'd like.