Unusual Tips for Training Contact Center Agents
There are a few things to keep in mind when building an A+ team of call...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
There are a few things to keep in mind when building an A+ team of call...
As a child, I hated going to the dentist. The idea of keeping my mouth open,...
Are you the Yoda of your friends and family, full of realism and words of advice?...
Picture this: By dinner time tomorrow you’ll be sitting around the table enjoying a festive Thanksgiving...
Your call center works hard year-round to make sure metrics are being met and customers are...
We’ve been chatting a lot about customer satisfaction (CSat) recently, but for excellent reason, measuring the...
The “selfie” has become an essential part of internet culture today. You’re bound to find at...
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the secrets behind a...
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