6 Steps an Agent Should Take to Handle Customer Rage
Any career that involves working with the public can be tiresome since...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
5 Ways to Make Your Call Center Happy for the Holidays
It’s no mystery that contact centers experience higher than normal call volumes...
Personality Matters: 3 Traits for Call Center Agents
Understatement of the day: Working in a call center is a thankless...
Amplify the Customer Experience with Personalized Interaction
In his essay, “How Tracy Austin Broke My Heart,” David Foster Wallace...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
How Your Brand Voice Can Improve Customer Engagement
One of the easiest ways to lose a customer is through a...
How to Create One Customer Voice Across All Channels
It's clear that it's a multi-channel world for contact centers with 77%...