6 Steps an Agent Should Take to Handle Customer Rage
Any career that involves working with the public can be tiresome since...
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Any career that involves working with the public can be tiresome since...
It’s no mystery that contact centers experience higher than normal call volumes...
Understatement of the day: Working in a call center is a thankless...
In his essay, “How Tracy Austin Broke My Heart,” David Foster Wallace...
One of the easiest ways to lose a customer is through a...
It's clear that it's a multi-channel world for contact centers with 77%...