6 Steps an Agent Should Take to Handle Customer Rage
Any career that involves working with the public can be tiresome since making customers feel happy...
Tag: agent-personality
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5 Ways to Make Your Call Center Happy for the Holidays
It’s no mystery that contact centers experience higher than normal call volumes during the holidays. Frantic...
Personality Matters: 3 Traits for Call Center Agents
Understatement of the day: Working in a call center is a thankless job! Managers, who are...
Amplify the Customer Experience with Personalized Interaction
In his essay, “How Tracy Austin Broke My Heart,” David Foster Wallace discusses how un-insightful most...
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How Your Brand Voice Can Improve Customer Engagement
One of the easiest ways to lose a customer is through a poor call center experience....
How to Create One Customer Voice Across All Channels
It's clear that it's a multi-channel world for contact centers with 77% of consumers using more...