The Only Call Center Agent Performance Metrics You’ll Ever Need
Tracking is vital to providing a great customer experience and running a call center. But most...
Tracking is vital to providing a great customer experience and running a call center. But most...
Is your call center feeling sluggish or slipping on important metrics? For instance, the global metric...
It’s a six-letter word that most doctors tell their patients to beware of, or they could...
According to Aberdeen, contact center agents spent 25% of their time idle – paid time where...
The answer is simple: it all boils down to performance and the effect it has on...
Most organizations, regardless of size and sector, recognize that customer satisfaction is a priority. Effective call...