10 Time Wasters That Limit Your Call Center Productivity (And How to Avoid Them)
Is your call center feeling sluggish or slipping on important metrics? For...
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Most Recent in : agent-productivity
What You Don’t Know About the Call Center that Could Hurt You
It’s a six-letter word that most doctors tell their patients to beware...
6 Surprising Statistics on Gamification in the Call Center
When a customer phones your contact center and engages with your agents,...
Best Ways to Manage Agent Idle Time
According to Aberdeen, contact center agents spent 25% of their time idle...
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What Matters Most to Your Call Center?
The answer is simple: it all boils down to performance and the...
6 Simple Tips for Reducing Customer Service Costs
Most organizations, regardless of size and sector, recognize that customer satisfaction is...