The Only Call Center Agent Performance Metrics You’ll Ever Need
Tracking is vital to providing a great customer experience and running a call center. But most...
Tag: agent-productivity
10 Time Wasters That Limit Call Center Productivity
Is your call center feeling sluggish or slipping on important metrics? For instance, the global metric...
What You Don’t Know About the Call Center that Could Hurt You
It’s a six-letter word that most doctors tell their patients to beware of, or they could...
6 Surprising Statistics on Gamification in the Call Center
When a customer phones your contact center and engages with your agents, do you know what...
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Best Ways to Manage Agent Idle Time
According to Aberdeen, contact center agents spent 25% of their time idle – paid time where...
What Matters Most to Your Call Center?
The answer is simple: it all boils down to performance and the effect it has on...
6 Simple Tips for Reducing Customer Service Costs
Most organizations, regardless of size and sector, recognize that customer satisfaction is a priority. Effective call...