7 Professional Development Goals for Call Center Agents
In today's work climate, it's becoming increasingly difficult for employers to retain team members. Contact centers...
Tag: agent-training
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
3 Ways to Drive Inclusive Agent Engagement
Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so...
How Tone of Voice Affects Customer Service
It's not what you say, it's how you say it. Here's why tone of voice is...
8 Simple Ways to Improve Agent Performance in the Call Center
Ready to level up your call center team this year? Improving agent performance can seem overwhelming...
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9 Inclusive Practices to Boost Agent Performance
Fostering an inclusive work environment is essential if you want a high-performing contact center team. If...
Introverted vs. Extroverted: The Pros and Pitfalls of Personality Traits in the Contact Center
It’s easy to get fixated on labels. That’s why, in the contact center world, extroverts are...
How to Train, Support, and Coach Customer Service Agents
There's always a script — a basic list of questions or responses to customers who have...
How to Prepare your Call Center for Black Friday
Smart retail contact center and call center leaders are plan ahead for the variety of challenges...