How Tone of Voice Affects Customer Service
It's not what you say, it's how you say it. Here's why tone of voice is...
Tag: agent-training
5 Best Practices for Training Remote Call Center Agents
Conducting in-person training is challenging enough. But what should you do if your call center agents...
How to Use Customer Profiles to Improve Call Center Training
Customer service is a multi-billion-dollar industry, and its success stems from knowing their customer audience. Understanding...
8 Simple Ways to Improve Agent Performance in the Call Center
Ready to level up your call center team this year? Improving agent performance can seem overwhelming...
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9 Inclusive Practices to Boost Agent Performance
Fostering an inclusive work environment is essential if you want a high-performing contact center team. If...
Introverted vs. Extroverted: The Pros and Pitfalls of Personality Traits in the Contact Center
It’s easy to get fixated on labels. That’s why, in the contact center world, extroverts are...
How to Train, Support, and Coach Customer Service Agents
There's always a script — a basic list of questions or responses to customers who have...
How to Prepare your Call Center for Black Friday
Smart retail contact center and call center leaders are plan ahead for the variety of challenges...