Introverted vs. Extroverted: The Pros and Pitfalls of Personality Traits in the Contact Center
It’s easy to get fixated on labels. That’s why, in the contact...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From agent-training
15 Powerful Call Center Training Methods
The training you provide to your contact center employees prepares them for...
How to Train, Support, and Coach Customer Service Agents
There's always a script — a basic list of questions or responses...
How to Prepare your Call Center for Cyber Monday and Black Friday
While Black Friday and Cyber Monday may seem a long ways off,...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
How Will Customer Support Change in the Future?
Customer support is currently standing at a crossroads: One road leads to...
How to Avoid Common Customer Service Snafus
Sixty-five percent of consumers admit to ending a relationship with a company...
Why Customers Don’t Want To Call Your Contact Center
Just because your contact center isn't being overridden with calls, doesn’t mean...
Minimal Training With Optimal Call Center Results
Q: If we deploy Fonolo, how much training will our call center...