![How to Prepare your Call Center for Cyber Monday and Black Friday [Guide]](https://fonolo.com/wp-content/uploads/2014/05/15-382x228.jpg "How to Prepare your Call Center for Cyber Monday and Black Friday [Guide]")
How to Prepare your Call Center for Cyber Monday and Black Friday [Guide]
While Black Friday and Cyber Monday may seem a long ways off,...
Customer Service Blog
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Most Recent in : agent-training
How Will Customer Support Change in the Future?
Customer support is currently standing at a crossroads: One road leads to...
How to Avoid Common Customer Service Snafus
Sixty-five percent of consumers admit to ending a relationship with a company...
10 Proven Training Methods To Improve Your Call Center’s Performance
The training you provide to employees prepares them for what’s to come...
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Why Customers Don’t Want To Call Your Contact Center
Just because your contact center isn't being overridden with calls, doesn’t mean...
Minimal Training With Optimal Call Center Results – Q&A With Shai Berger
Q: If we deploy Fonolo, how much training will our call center...