How Will Customer Support Change in the Future?
Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and...
Tag: agent-training
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How to Avoid Common Customer Service Snafus
Sixty-five percent of consumers admit to ending a relationship with a company over a single bad...
Why Customers Don’t Want To Call Your Contact Center
Just because your contact center isn't being overridden with calls, doesn’t mean your customers don’t have...
Minimal Training With Optimal Call Center Results
Q: If we deploy Fonolo, how much training will our call center agents need? Mike B....