3 Pitfalls When Measuring Average Handle Time
It is critical to choose the right metrics to track in your...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From aht
The Trouble with Average Handle Time
If you manage a contact center, one of the toughest tasks you...
Who are you #onholdwith?
That's the cheeky tagline from our automated service that collects tweets from...