The True Role of AI in the Contact Center
AI has been changing the contact center for several years already. But it wasn't until 2020...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
AI has been changing the contact center for several years already. But it wasn't until 2020...
Modern customers can't be kept waiting - here's how to deliver a more efficient customer service...
A few weeks ago, our CEO, Shai Berger, sat down with Peter Ryan, Principal Analyst and...
People often hear the word ‘bots’ and immediately think about some dystopian science fiction flick they’ve...
Every year we ask: What can contact centers do to bolster their efficiency, productivity, and customer...
Last week, Fonolo hosted an insightful live discussion on the current state of AI and Natural...
One thing is clear: Everyone is talking about artificial intelligence (AI) these days. If you look...
Six months ago I wrote that “CPaaS is a victim of its own success. The founding...