The True Role of AI in the Contact Center
AI has been changing the contact center for several years already. But it wasn't until 2020...
Tag: AI
Time is of the Essence: Keep customers waiting at your peril
Today's consumer is busier than ever. Digital technology hasn't just made instant communication possible, consumers have...
The State of the Contact Center in 2020 | Peter Ryan Interview
A few weeks ago, our CEO, Shai Berger, sat down with Peter Ryan, Principal Analyst and...
How Chatbots Can Support Your Live Chat Customer Service Strategy
People often hear the word ‘bots’ and immediately think about some dystopian science fiction flick they’ve...
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The Best Advice for Contact Centers in 2020 from the Experts
Every year we ask: What can contact centers do to bolster their efficiency, productivity, and customer...
Live Discussion on AI and Natural Language Processing Highlights
Last week, Fonolo hosted an insightful live discussion on the current state of AI and Natural...
Behind the Curtain: Demystifying AI and NLP
One thing is clear: Everyone is talking about artificial intelligence (AI) these days. If you look...
CPaaS Expands but Boundaries Getting Vague
Six months ago I wrote that “CPaaS is a victim of its own success. The founding...