The True Role of AI in the Contact Center
AI has been making a relentless assault on the contact center for...
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AI has been making a relentless assault on the contact center for...
Today's consumer is busier than ever. Digital technology hasn't just made instant...
A few weeks ago, our CEO, Shai Berger, sat down with Peter...
Change is the only constant trend. Everything from the way we shop...
People often hear the word ‘bots’ and immediately think about some dystopian...
Every year we ask: What can contact centers do to bolster their...
Last week, Fonolo hosted an insightful live discussion on the current state...
One thing is clear: Everyone is talking about artificial intelligence (AI) these...