Tag: AI

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The True Role of AI in the Contact Center

AI has been changing the contact center for several years already. But it wasn't until 2020...

Technology3 MIN READ

Customer Service: Keep customers waiting at your peril

Modern customers can't be kept waiting - here's how to deliver a more efficient customer service...

Contact Center4 MIN READ

The State of the Contact Center in 2020 | Peter Ryan Interview

A few weeks ago, our CEO, Shai Berger, sat down with Peter Ryan, Principal Analyst and...

Contact Center0 MIN READ

How Chatbots Can Support Your Live Chat Customer Service Strategy

People often hear the word ‘bots’ and immediately think about some dystopian science fiction flick they’ve...

Call Center3 MIN READ

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The Best Advice for Contact Centers in 2020 from the Experts

Every year we ask: What can contact centers do to bolster their efficiency, productivity, and customer...

Contact Center11 MIN READ

Live Discussion on AI and Natural Language Processing Highlights

Last week, Fonolo hosted an insightful live discussion on the current state of AI and Natural...

Technology1 MIN READ

Behind the Curtain: Demystifying AI and NLP

One thing is clear: Everyone is talking about artificial intelligence (AI) these days. If you look...