The True Role of AI in the Contact Center
AI has been changing the contact center for several years already. But...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Time is of the Essence: Keep customers waiting at your peril
Today's consumer is busier than ever. Digital technology hasn't just made instant...
The State of the Contact Center in 2020 | Peter Ryan Interview
A few weeks ago, our CEO, Shai Berger, sat down with Peter...
How Chatbots Can Support Your Live Chat Customer Service Strategy
People often hear the word ‘bots’ and immediately think about some dystopian...
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The Best Advice for Contact Centers in 2020 from the Experts
Every year we ask: What can contact centers do to bolster their...
Live Discussion on AI and Natural Language Processing Highlights
Last week, Fonolo hosted an insightful live discussion on the current state...
Behind the Curtain: Demystifying AI and NLP
One thing is clear: Everyone is talking about artificial intelligence (AI) these...
CPaaS Expands but Boundaries Getting Vague
Six months ago I wrote that “CPaaS is a victim of its...