Contact Centers? Say Hello to 2019
2018 was a big year for the contact center industry. Major product launches, intriguing acquisitions, new...
Tag: AI
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How Will People Contact Companies Next Year?
Everyone involved in customer service wants to understand consumer channel preference. Otherwise, how can you allocate...
The Undead: AI Can’t Die Because its Definition Keeps Changing
Every tech trend has a natural lifespan. It starts on the fringes, builds momentum with early...
Effective Customer Service Strategies from the World’s Biggest Brands
The rise of digital commerce and the growth of social media have given consumers powerful tools...
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How to Explain AI to Your Mom [Slide Share]
When it comes to Artificial Intelligence (AI), there are many fear-mongering headlines in circulation. Recently, Elon...
Humans vs. AI in Customer Service … It’s Complicated
We got a lot of feedback on last week’s blog, both in private and in public...
How Will Customer Support Change in the Future?
Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and...
AI is Not Reducing Call Center Agent Employment
You know when you’re listening to a podcast interview and the guest says something and you...