The New Call Center Era – What Just Happened?
First, some perspective: No $20 billion industry changes quickly. Yes, a growing fraction of call center...
Tag: amazon-connect
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Amazon, Twilio, and Vonage Lead the Way to Consumption Pricing
It’s been an action-packed few weeks in the contact center industry. Recent announcements from Twilio, Vonage...