Brand Spotlight: How Amazon Won Us All Over
Ever since the retail industry has gotten a digital facelift, only a...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From amazon-web-services
The Twilio / Amazon ‘Stack’ Will Dominate the Next Call Center Era
Today’s cloud-based call centers are increasingly built on top of platforms created...
The Hidden Power Structure of Cloud Call Center Vendors
The cloud has radically transformed the call center industry. This shift, now...