Top 16 Customer Experience Analysts to Follow
Three years ago Gartner reported that by 2018, more than 50% of organizations would implement significant...
Tag: analyst
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Top Analysts Covering the Customer Experience for 2017
The customer experience has grown to be one of the leading determinants of customer satisfaction in...
Top Tweets from the Avaya Executive Partner Forum #AvayaEPF
Last week Avaya held their executive partner forum, the most exclusive event for Avaya partners, In...
Enterprise Connect – Analyst Round-up
This year’s Enterprise Connect conference was a whirlwind of sessions, demos and announcements. There was also...
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The Future of the Call Center: A Live Conversation with Industry Experts
Striving for call center greatness seems simple enough - keep a constant outlook on the industry...
Top Analysts Covering Customer Experience
Last week we published a list of top analysts covering the contact center space. Those folks...
12 Analysts to Watch: Future of the Call Center and Customer Service
The call center is headed for major disruption. From smartphones to social media to the cloud,...