Top 16 Customer Experience Analysts to Follow
Three years ago Gartner reported that by 2018, more than 50% of...
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Top Analysts Covering the Customer Experience for 2017
The customer experience has grown to be one of the leading determinants...
Top Tweets from the Avaya Executive Partner Forum #AvayaEPF
Last week Avaya held their executive partner forum, the most exclusive event...
Enterprise Connect – Analyst Round-up
This year’s Enterprise Connect conference was a whirlwind of sessions, demos and...
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The Future of the Call Center: A Live Conversation with Industry Experts
Striving for call center greatness seems simple enough - keep a constant...
Top Analysts Covering Customer Experience
Last week we published a list of top analysts covering the contact...
12 Analysts to Watch: Future of the Call Center and Customer Service
The call center is headed for major disruption. From smartphones to social...