Tag: analyst

Three years ago Gartner reported that by 2018, more than 50% of organizations would implement significant...

The customer experience has grown to be one of the leading determinants of customer satisfaction in...

Last week Avaya held their executive partner forum, the most exclusive event for Avaya partners, In...

This year’s Enterprise Connect conference was a whirlwind of sessions, demos and announcements. There was also...

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Striving for call center greatness seems simple enough - keep a constant outlook on the industry...

Last week we published a list of top analysts covering the contact center space. Those folks...

The call center is headed for major disruption. From smartphones to social media to the cloud,...