The 8 Worst Ways to Handle Angry Customers
As a customer service leader, you know that not every interaction is going to go smoothly....
Tag: angry-callers
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The True Cost of Long Hold-Time
How long is too long? Standards like 80/20 for the call center industry help to guide...