Why Your Customer Service Strategy Should Include Online Chat
You've probably already noticed: There is a major shift towards messaging in the customer service game....
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
You've probably already noticed: There is a major shift towards messaging in the customer service game....
Text-based communication plays a growing role in customer service. There are several big questions around how...
Last week, Facebook announced that WhatsApp could now be used as a customer service platform. We...
It’s been a year since Apple announced “Business Chat”. The company staked out an audacious goal:...
Apple's new Business Chat could have a huge impact on customer service by changing the balance...
Apple announced “Business Chat” in June, staking a claim to a vital piece of the eCommerce...
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the future of chat-for-commerce...
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....