Why Your Customer Service Strategy Should Include Online Chat
You've probably already noticed: There is a major shift towards messaging in...
Your best source of customer service news, views, resources, and best practices
You've probably already noticed: There is a major shift towards messaging in...
Text-based communication plays a growing role in customer service. There are several...
Last week, Facebook announced that WhatsApp could now be used as a...
It’s been a year since Apple announced “Business Chat”. The company staked...
Apple's new Business Chat could have a huge impact on customer service...
Apple announced “Business Chat” in June, staking a claim to a vital...
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing...
The “chat” style of communication, where two parties type text back-and-forth, is...