Why Your Customer Service Strategy Should Include Online Chat
You've probably already noticed: There is a major shift towards messaging in the customer service game....
You've probably already noticed: There is a major shift towards messaging in the customer service game....
Text-based communication plays a growing role in customer service. There are several big questions around how...
Last week, Facebook announced that WhatsApp could now be used as a customer service platform. We...
It’s been a year since Apple announced “Business Chat”. The company staked out an audacious goal:...
Apple's new Business Chat could have a huge impact on customer service by changing the balance...
Apple announced “Business Chat” in June, staking a claim to a vital piece of the eCommerce...
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the future of chat-for-commerce...
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....