Why Your Customer Service Strategy Should Include Online Chat
You've probably already noticed: There is a major shift towards messaging in the customer service game....
Tag: apple-business-chat
Amid Messaging Channel Jungle, SMS Stands Alone
Text-based communication plays a growing role in customer service. There are several big questions around how...
WhatsApp and Twitter: You Need to Pay Us to Use Our Platform for Customer Service
Last week, Facebook announced that WhatsApp could now be used as a customer service platform. We...
Apple Business Chat: Strengths and Weaknesses
It’s been a year since Apple announced “Business Chat”. The company staked out an audacious goal:...
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What if Customer Service Worked Like the App Store?
Apple's new Business Chat could have a huge impact on customer service by changing the balance...
Apple’s Chat Has Golden Moment to Dominate Customer Service
Apple announced “Business Chat” in June, staking a claim to a vital piece of the eCommerce...
3 Takeaways from Our Google Hangout on Conversational Commerce
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the future of chat-for-commerce...
Facebook Are Offering a Chat Platform. What’s the Catch?
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....