Why Your Customer Service Strategy Should Include Online Chat
You've probably already noticed: There is a major shift towards messaging in...
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Amid Messaging Channel Jungle, SMS Stands Alone
Text-based communication plays a growing role in customer service. There are several...
WhatsApp and Twitter: You Need to Pay Us to Use Our Platform for Customer Service
Last week, Facebook announced that WhatsApp could now be used as a...
Apple Business Chat: Strengths and Weaknesses
It’s been a year since Apple announced “Business Chat”. The company staked...
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What if Customer Service Worked Like the App Store?
Apple's new Business Chat could have a huge impact on customer service...
Apple’s Business Chat Has a Golden Moment to Dominate Customer Service
Apple announced “Business Chat” in June, staking a claim to a vital...
3 Takeaways from Our Google Hangout on Conversational Commerce [Video]
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing...
Companies Want a Chat Platform. Apple and Facebook Are Happy to Oblige. What’s the Catch?
The “chat” style of communication, where two parties type text back-and-forth, is...