Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when you call for help....
Tag: apple
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The Top 10 Worst Companies to Call in 2019
HOLD IT: If you've ever sent a tweet complaining about being on hold, then chances are...
5 Brand Websites Doing Customer Service Right
Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first place your customers go...
Who Are You #OnHoldWith? Top 10 Twitter Complaints to Start the Year
72% of customers who make a complaint on Twitter expect the company to respond within one...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Video: Top 5 Worst Hold-Time Offenders for 2015
We’re kicking off our vlog series with a holiday wrap-up featuring the worst hold-time offenders for...