Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when...
Customer Service Blog
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The Top 10 Worst Companies to Call in 2019
HOLD IT: If you've ever sent a tweet complaining about being on...
5 Brand Websites Doing Customer Service Right
Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first...
Who Are You #OnHoldWith? Top 10 Twitter Complaints to Start the Year
72% of customers who make a complaint on Twitter expect the company...
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Video: Top 5 Worst Hold-Time Offenders for 2015
We’re kicking off our vlog series with a holiday wrap-up featuring the...