How Artificial Intelligence is Changing the Contact Center
Change seems to happen slowly and then all at once. The same holds when considering how...
Tag: artificial-intelligence
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Essential Technology for the Virtual Contact Center
Contact center technology is one of the best investments you can make for your business this...
The True Role of AI in the Contact Center
AI has been changing the contact center for several years already. But it wasn't until 2020...
Behind the Curtain: Demystifying AI and NLP
One thing is clear: Everyone is talking about artificial intelligence (AI) these days. If you look...
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Demystifying AI and NLP [Live Discussion]
Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding...
The Top Contact Center Acquisitions of the Last 6 Months
This post was supposed to be about the “Top Contact Center Acquisitions of 2018”, but two...
How to Keep a High Level of Customer Service During Peak Seasons
December has arrived, which means different things for different people. While many of us are gearing...
5 Fascinating CX Predictions to Inform Your 2019 CX Strategy
2018 has been a pivotal year for customer experience (CX). Industry-wide, there is now a deeper...