The True Role of AI in the Contact Center
AI has been changing the contact center for several years already. But...
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Behind the Curtain: Demystifying AI and NLP
One thing is clear: Everyone is talking about artificial intelligence (AI) these...
Demystifying AI and NLP [Live Discussion]
Anyone who works in the customer service arena has witnessed an explosion...
The Top Contact Center Acquisitions of the Last 6 Months
This post was supposed to be about the “Top Contact Center Acquisitions...
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How to Keep a High Level of Customer Service During Peak Seasons
December has arrived, which means different things for different people. While many...
5 Fascinating CX Predictions to Inform Your 2019 CX Strategy
2018 has been a pivotal year for customer experience (CX). Industry-wide, there...
The Top Contact Center Trends to Watch in 2019 [White Paper]
Looking for the latest contact center trends? We've updated this report for...
How Will People Contact Companies Next Year?
Everyone involved in customer service wants to understand consumer channel preference. Otherwise,...