The True Role of AI in the Contact Center
AI has been making a relentless assault on the contact center for...
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AI has been making a relentless assault on the contact center for...
One thing is clear: Everyone is talking about artificial intelligence (AI) these...
Anyone who works in the customer service arena has witnessed an explosion...
This post was supposed to be about the “Top Contact Center Acquisitions...
December has arrived, which means different things for different people. While many...
2018 has been a pivotal year for customer experience (CX). Industry-wide, there...
Looking for the latest contact center trends? We've updated this report for...
Everyone involved in customer service wants to understand consumer channel preference. Otherwise,...