Essential Technology for the Virtual Contact Center in 2022
Contact center technology is one of the best investments you can make for your business this...
Tag: artificial-intelligence
The True Role of AI in the Contact Center
AI has been changing the contact center for several years already. But it wasn't until 2020...
Behind the Curtain: Demystifying AI and NLP
One thing is clear: Everyone is talking about artificial intelligence (AI) these days. If you look...
Demystifying AI and NLP [Live Discussion]
Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding...
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The Top Contact Center Acquisitions of the Last 6 Months
This post was supposed to be about the “Top Contact Center Acquisitions of 2018”, but two...
How to Keep a High Level of Customer Service During Peak Seasons
December has arrived, which means different things for different people. While many of us are gearing...
5 Fascinating CX Predictions to Inform Your 2019 CX Strategy
2018 has been a pivotal year for customer experience (CX). Industry-wide, there is now a deeper...
The Top Contact Center Trends to Watch in 2019 [White Paper]
Looking for the latest contact center trends? We've updated this report for the new decade! Read...