A Guide to Average Speed of Answer (ASA) in the Call Center
Running an effective call center is all about resolving customer issues in a timely fashion. One...
Tag: asa
4 Pitfalls When Measuring Occupancy Rate
This week we present a new installment in our “Pitfalls” series which looks at common mistakes...
Are You Losing Customers to Hold Time?
Can your business afford to put callers on hold? If you're not sure, consider these 3...
Who are you #onholdwith?
That's the cheeky tagline from our automated service that collects tweets from people who complain about...