A Guide to Average Speed of Answer (ASA) in the Call Center
Running an effective call center is all about resolving customer issues in a timely fashion. One...
Tag: asa
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
4 Pitfalls When Measuring Occupancy Rate
This week we present a new installment in our “Pitfalls” series which looks at common mistakes...
Are You Losing Customers to Hold Time?
Can your business afford to put callers on hold? If you're not sure, consider these 3...
Who are you #onholdwith?
That's the cheeky tagline from our automated service that collects tweets from people who complain about...