4 Pitfalls When Measuring Occupancy Rate
This week we present a new installment in our “Pitfalls” series which...
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Demystifying The Occupancy Rate in Your Call Center
\In our on-going effort to demystify call center metrics, let’s take a...
Are You Losing Customers to Hold Time?
Can your business afford to put callers on hold? If you're not...
Who are you #onholdwith?
That's the cheeky tagline from our automated service that collects tweets from...