ascend-federal-credit-union

The Must-Attend Credit Union Call Center Event this Fall! It’s that time of the year again! That’s right folks, tradeshow season is upon us. What better way to start the action than by attending one of the best call center events for credit unions. The Credit Union Call Center Conference has been helping this space for the last 20 years! You can catch the event at Harrah’s Hotel in Las Vegas, from October 17-19.

With members’ needs constantly evolving, attendees will return to their organizations with practical tips, tools and inspiration to address the latest requests. This conference gives you a unique opportunity to network with other professionals in the industry and learn valuable leadership skills and best practices. Continue reading →

We’re excited to share with you our most recent success story featuring Ascend Federal Credit Union. With $1.845 billion in assets, Ascend Federal Credit Union (FCU) is the largest credit union in Middle Tennessee, and one of the largest federally chartered credit unions in the United States.

With a proud focus on their member experience, Ascend kept a keen eye on the contact center. Realizing that the experience starts the moment a member phones in, Ascend FCU watched queue times and listened closely to member feedback. The results revealed that members were dissatisfied with long queue time. Ascend quickly sought a way to reduce hold time and improve the member experience on the voice channel.

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