A Brief History of Virtual Queuing Technology
Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding...
When you work in a call center, an unexpected call volume spike can quickly become problematic....
Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television....
Here at Fonolo, we understand the many issues call centers face in regards to staffing, spikes,...
'Service level' measures the accessibility of a company to their customers, and that company's ability to...
Almost every contact center has to develop a strategy to deal with spikes in call volume....
Over the past few years you’ve no doubt heard about the advances in call-back technology, but...
The standard impression of a call center workplace is quite negative. Professionals might describe it as...
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