Best Practices for Integrating Messaging into Your CX Strategy
From SMS to live chats, messaging is becoming an important part of different companies’ sales and...
Tag: automation
The Best Advice for Contact Centers in 2020 from the Experts
Every year we ask: What can contact centers do to bolster their efficiency, productivity, and customer...
Looking Ahead: Predicting the Future of BPOs [Slideshare]
Companies have been outsourcing their call centers for decades to lower costs, increase productivity, and enable...