Legacy Call Center Vendors Jockey for Position
Last week I wrote about the cloud-based call center gang. This week, let’s look at the...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Last week I wrote about the cloud-based call center gang. This week, let’s look at the...
The cloud has radically transformed the call center industry. This shift, now chugging along into its...
It’s been a very busy year for acquisitions in the contact center space. The ongoing “cloud-ification”...
Industry watchers are carefully assessing the progress of the Avaya bankruptcy, which is now 50 days...
Industry watchers have been on the edge of their collective seats over the last year, wondering...
We’re always on the look-out for new industry research and we try to point our readers...
This isn't my normal posting time-slot, but I just had to put down a few thoughts on...
UPDATE 2017/1/19: Avaya declared Chapter 11 bankruptcy today. UPDATE 2016/9/1: Genesys announced today it is buying Interactive...
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