Highlights from Enterprise Connect
Another great Enterprise Connect conference has come to a close and, as...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
The Call Center’s Great Cloud Migration
Over the last decade, an extraordinary transformation has taken place in an...
“Avaya Engages”, Analysts Weigh In
On Thursday, Avaya held a major analyst event (called "Avaya Engages") to...
Video Case Study: Lowering Abandonment Rate
Many call centers have a tough challenge with abandonment rates. As we...
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Need to Lower Abandonment Rate in your Call Center?
When it comes to customer service, consumer expectations have never been higher....
Fonolo Call-Back Solutions for Avaya Call Centers
It's an exciting day at the Fonolo office! Today at 2:00 PM...
Using Call-Backs to Cope with Spikey Call Volume
The industry's largest event, Call Center Week, is only a few weeks...
Fonolo and Avaya – An Exciting Announcement
I'm very pleased to announce a huge step forward for Fonolo! This...