Highlights from Enterprise Connect
Another great Enterprise Connect conference has come to a close and, as always, it was a...
Another great Enterprise Connect conference has come to a close and, as always, it was a...
Over the last decade, an extraordinary transformation has taken place in an industry which, for decades...
On Thursday, Avaya held a major analyst event (called "Avaya Engages") to make several announcements and...
Many call centers have a tough challenge with abandonment rates. As we all know, customers hate...
When it comes to customer service, consumer expectations have never been higher. At the call center,...
It's an exciting day at the Fonolo office! Today at 2:00 PM ET Fonolo's CEO, Shai...
The industry's largest event, Call Center Week, is only a few weeks away and the excitement...
I'm very pleased to announce a huge step forward for Fonolo! This week began a new...