6 Call Center Practices You Can STOP Doing Today
So, you’re working on auto-pilot eh? (Yes, I’m Canadian.) I get it;...
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So, you’re working on auto-pilot eh? (Yes, I’m Canadian.) I get it;...
Measuring and improving call center metrics can be a pain point for...
It is critical to choose the right metrics to track in your...
If you manage a contact center, one of the toughest tasks you...
Today we continue our series exploring the ways call centers can see...
The road to hell may be paved with good intentions, but so...
Today I want to spell out some big challenges ahead for WebRTC...
With today’s demanding consumers, it can be very difficult to maintain high...