6 Call Center Practices You Can STOP Doing Today
So, you’re working on auto-pilot eh? (Yes, I’m Canadian.) I get it; we all tend to...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
So, you’re working on auto-pilot eh? (Yes, I’m Canadian.) I get it; we all tend to...
Measuring and improving call center metrics can be a pain point for executives. Your call center...
It is critical to choose the right metrics to track in your contact center. Metrics drive...
If you manage a contact center, one of the toughest tasks you do is prioritizing the...
Today we continue our series exploring the ways call centers can see direct, measurable benefits by...
The road to hell may be paved with good intentions, but so is the contact center....
Today I want to spell out some big challenges ahead for WebRTC specific to the call...
With today’s demanding consumers, it can be very difficult to maintain high customer satisfaction scores, especially...