How a Call Center Can Reduce Abandonment Rates
In an environment where call center professionals are being asked to do more with less while...
Tag: average-speed-to-answer
Call-Backs Are a Call Center Cure-All
If your call center has long hold times then study after study tells us that your customer satisfaction is at...
Top 3 Call Center Mistakes and How to Avoid Them
Every organization is bound to make mistakes at one point or another. The key is to...
Reducing Cost-per-Call: 3 Trends Financial Companies Must Consider
Companies in the financial sector place extremely high demands on their call center. The complicated and...