Why Call-Back Algorithms and Estimated Wait Times Fail
Call-backs are an excellent tool that can benefit both customers and businesses - when they're designed...
Tag: average-wait-time
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The Contact Center Playbook for Improving Customer Satisfaction: Whitepaper
In this handy playbook, contact center leaders will learn the ins and outs of improving customer...