Interesting Customer Service Practices From Across The World
As in any field, it’s important to be aware of key trends and best practices in...
Tag: best-practices
The Do’s and Don’ts for Implementing Call-Backs
Is your call center still forcing callers to wait on hold? If so, you are missing...
[Webinar] Best Practices for Improving Call Center Performance
Improving call center performance has always been an area of importance for credit unions. However, as...
How to Successfully Deploy a Call-Back Solution
76% of people say that just ONE unpleasant contact center experience is enough to make them take...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
How to Deal With Upset Customers
Unhappy customers are a fact of life for all businesses: it's impossible to please everyone, all...
3 Amazing Customer Service Whitepapers
I spend a lot of time researching and reading whitepapers in the customer service and contact...
Who You Gonna Call? 3 Best Practices for Contact Center Agents!
When your customers have problems, who do they turn to? Your support agents, of course. They're...
Upcoming Webinar: Best Practices in Social Customer Service
Most organizations are taking social media seriously and have placed it at the top of their...