Interesting Customer Service Practices From Across The World
As in any field, it’s important to be aware of key trends...
Customer Service Blog
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Most Recent in : best-practices
The Do’s and Don’ts for Implementing Call-Backs in the #CCTR
Is your call center still forcing callers to wait on hold? If...
![[Webinar] Best Practices for Improving Call Center Performance](https://fonolo.com/wp-content/uploads/2015/08/Best-Practices-for-Improving-Call-Center-Performance-1-188x228.jpg "[Webinar] Best Practices for Improving Call Center Performance")
[Webinar] Best Practices for Improving Call Center Performance
Improving call center performance has always been an area of importance for...
How to Successfully Deploy a Call-Back Solution
76% of people say that just ONE unpleasant contact center experience is enough...
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![[Webinar] 5 Best Practices for Deploying a Call-Back Solution](/wp-content/uploads/2020/03/featured_image_1.jpg "[Webinar] 5 Best Practices for Deploying a Call-Back Solution")
[Webinar] 5 Best Practices for Deploying a Call-Back Solution
It’s no secret that customers dislike waiting on hold. But hiring more...
How to Deal With Upset Customers
Unhappy customers are a fact of life for all businesses: it's impossible...
3 Amazing Customer Service Whitepapers
I spend a lot of time researching and reading whitepapers in the...
Who You Gonna Call? 3 Best Practices for Contact Center Agents!
When your customers have problems, who do they turn to? Your support...