As in any field, it’s important to be aware of key trends and best practices in customer service to ensure that you are delivering an experience that is on par with the best players in the game. From servicing customers on social media, to curating unique “real life” opportunities for consumers to interact with your brand, there are many emerging standards in the world of customer service that companies are striving to meet.
A company’s CS standards can set them apart if they always aim to go above and beyond for customers. And: The more unique, the better. One great source of inspiration is examining the customer service practices of different cultures – especially those outside North America. Many cultures have unique customs and practices related to service – some even date back centuries.
Here are some great customs and practices from cultures around the world that can serve as a source of inspiration for your own business.
Is your call center still forcing callers to wait on hold? If so, you are missing out on a great opportunity to increase customer satisfaction and reduce call center costs: Deploying a 
Unhappy customers are a fact of life for all businesses: it’s impossible to please everyone, all of the time. The key to customer service success isn’t in doing the impossible; it’s in the way reps handle customer complaints. This makes customer service training absolutely key to the success of an organisation. Make sure your reps have what it takes by emphasizing these points. 
I spend a lot of time researching and reading whitepapers in the customer service and contact center industry. Understanding changing consumer preferences and upcoming trends is essential in today’s competitive environment. Plus it lets us share cool new stuff with our loyal subscribers.
When your customers have problems, who do they turn to? Your support agents, of course. They’re the front line of your business, interacting with customers, day in and day out. For better or worse, your call center agents have the ability to influence the way your customers perceive your brand.
