As in any field, it’s important to be aware of key trends and best practices in customer service to ensure that you are delivering an experience that is on par with the best players in the game. From servicing customers on social media, to curating unique “real life” opportunities for consumers to interact with your brand, there are many emerging standards in the world of customer service that companies are striving to meet.
A company’s CS standards can set them apart if they always aim to go above and beyond for customers. And: The more unique, the better. One great source of inspiration is examining the customer service practices of different cultures – especially those outside North America. Many cultures have unique customs and practices related to service – some even date back centuries.
Here are some great customs and practices from cultures around the world that can serve as a source of inspiration for your own business.