Interesting Customer Service Practices From Across The World
As in any field, it’s important to be aware of key trends...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
The Do’s and Don’ts for Implementing Call-Backs
Is your call center still forcing callers to wait on hold? If...
[Webinar] Best Practices for Improving Call Center Performance
Improving call center performance has always been an area of importance for...
How to Successfully Deploy a Call-Back Solution
76% of people say that just ONE unpleasant contact center experience is enough...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
How to Deal With Upset Customers
Unhappy customers are a fact of life for all businesses: it's impossible...
3 Amazing Customer Service Whitepapers
I spend a lot of time researching and reading whitepapers in the...
Who You Gonna Call? 3 Best Practices for Contact Center Agents!
When your customers have problems, who do they turn to? Your support...
Upcoming Webinar: Best Practices in Social Customer Service
Most organizations are taking social media seriously and have placed it at...