Interesting Customer Service Practices From Across The World
As in any field, it’s important to be aware of key trends...
Your best source of customer service news, views, resources, and best practices
As in any field, it’s important to be aware of key trends...
Is your call center still forcing callers to wait on hold? If...
Improving call center performance has always been an area of importance for...
76% of people say that just ONE unpleasant contact center experience is enough...
Unhappy customers are a fact of life for all businesses: it's impossible...
I spend a lot of time researching and reading whitepapers in the...
When your customers have problems, who do they turn to? Your support...
Most organizations are taking social media seriously and have placed it at...