Interesting Customer Service Practices From Across The World
As in any field, it’s important to be aware of key trends and best practices in...
Tag: best-practices
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The Do’s and Don’ts for Implementing Call-Backs
Is your call center still forcing callers to wait on hold? If so, you are missing...
[Webinar] Best Practices for Improving Call Center Performance
Improving call center performance has always been an area of importance for credit unions. However, as...
How to Successfully Deploy a Call-Back Solution
76% of people say that just ONE unpleasant contact center experience is enough to make them take...
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How to Deal With Upset Customers
Unhappy customers are a fact of life for all businesses: it's impossible to please everyone, all...
3 Amazing Customer Service Whitepapers
I spend a lot of time researching and reading whitepapers in the customer service and contact...
Who You Gonna Call? 3 Best Practices for Contact Center Agents!
When your customers have problems, who do they turn to? Your support agents, of course. They're...
Upcoming Webinar: Best Practices in Social Customer Service
Most organizations are taking social media seriously and have placed it at the top of their...