Fonolo Investigates: How Retailers are Using Customer Data to Gain a Competitive Advantage
Back in 2017, The Economist boldly declared that "The world's most valuable resource is...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent in : big-data
Top 5 Call Center Infographics that Captured 2014
Adapting to changes in the call center industry has become an annual...
Whitepaper: Top 12 Contact Center Trends for 2014
Don’t miss the latest trends report! Click here to read the 2020...
How CRM and Big Data are Affecting the Customer Experience
Customer Relationship Management (CRM) solutions continue to grow in popularity, having benefited...