Workforce Management Tips for Call Centers During the Holiday Season
With Black Friday and Cyber Monday nearly upon us, the vast majority...
Your best source of customer service news, views, resources, and best practices
With Black Friday and Cyber Monday nearly upon us, the vast majority...
Here’s a sad (but true) story: The dog days of summer are...
Smart retail contact center and call center leaders are plan ahead for...
It’s that time of the year when Americans feast on food and...