Workforce Management Tips for Call Centers During the Holiday Season
With Black Friday and Cyber Monday nearly upon us, the vast majority...
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3 Ways to Prepare Your Retail Contact Center for the Holiday Rush
Here’s a sad (but true) story: The dog days of summer are...
How to Prepare your Call Center for Black Friday
Smart retail contact center and call center leaders are plan ahead for...
3 Powerful Retail Strategies You Probably Aren’t Using
It’s that time of the year when Americans feast on food and...