Genesys Buying Avaya’s Call Center Biz? 6 Big Brains Weigh in
UPDATE 2017/1/19: Avaya declared Chapter 11 bankruptcy today. UPDATE 2016/9/1: Genesys announced today it is buying Interactive...
Tag: blair-pleasant
[Video] Top 10 Call Center Tweeters to Follow
320 million – That’s the latest tally of monthly users who are currently active on Twitter....
3 Best Practices for Building a Multi-Channel Contact Center
As consumers, we want a good experience… no, scratch that. We want good "engagement" with the...
The Future of the Call Center: A Live Conversation with Industry Experts
Striving for call center greatness seems simple enough - keep a constant outlook on the industry...
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6 Resources to Help With Selecting a Cloud Call Center
The migration to the cloud is the most dramatic trend in the contact center industry today....