Genesys Buying Avaya’s Call Center Biz? 6 Big Brains Weigh in
UPDATE 2017/1/19: Avaya declared Chapter 11 bankruptcy today. UPDATE 2016/9/1: Genesys announced today it is buying Interactive...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
UPDATE 2017/1/19: Avaya declared Chapter 11 bankruptcy today. UPDATE 2016/9/1: Genesys announced today it is buying Interactive...
320 million – That’s the latest tally of monthly users who are currently active on Twitter....
As consumers, we want a good experience… no, scratch that. We want good "engagement" with the...
Striving for call center greatness seems simple enough - keep a constant outlook on the industry...
The migration to the cloud is the most dramatic trend in the contact center industry today....