Best Practices for Integrating Messaging into Your CX Strategy
From SMS to live chats, messaging is becoming an important part of different companies’ sales and...
Tag: bots
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The State of Bots in 2019: Successes and Failures
“We are in the Era of the Customer,” says Shep Hyken. We are indeed. It’s a...
Apple Business Chat: Strengths and Weaknesses
It’s been a year since Apple announced “Business Chat”. The company staked out an audacious goal:...
Hear from Fonolo’s CEO Shai Berger at the 2016 TADSummit
Enjoy a special presentation from Fonolo CEO Shai Berger at TADSummit on November 16th at 7:00...