ADP Canada and the Secret to Customer Service Success
“How does ADP do customer service so well?” Amar Sidhu leans in...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Brand Spotlight: How Amazon Won Us All Over
Ever since the retail industry has gotten a digital facelift, only a...
Customer Service is not a Destination, it’s a Journey
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking...
How MEC Put the Customer First During its Rebrand
Ah, the great outdoors. In Canada, we are blessed with an abundance...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Hold Time in Real Time: Booking with Air Canada
Picture it: A young American family booking a flight to a city...
4 Brands Using Cutting-Edge Customer Service Technology
With the powerful tool of social media, customers everywhere now have an...
4 Brands Providing Amazing Customer Service with Social Media
While call centers continue to be a crucial component to a company’s...
5 Customer Service Stories that Will Shock You
It’s not often that you get to hear exceptional and positive customer...