ADP Canada and the Secret to Customer Service Success
“How does ADP do customer service so well?” Amar Sidhu leans in...
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Hold Time in Real Time: Booking with Air Canada
Picture it: A young American family booking a flight to a city...
4 Brands Using Cutting-Edge Customer Service Technology
With the powerful tool of social media, customers everywhere now have an...
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While call centers continue to be a crucial component to a company’s...
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It’s not often that you get to hear exceptional and positive customer...