“Unlock your Potential”: ADP Canada and the Secret Behind Customer Service Success
“How does ADP do customer service so well?” Amar Sidhu leans in...
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Most Recent in : brand-loyalty
Brand Spotlight: How Amazon Won Us All Over
Ever since the retail industry has gotten a digital facelift, only a...
Customer Service is not a Destination, it’s a Journey: Lessons from Ryanair
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking...
How MEC Put the Customer First During its Rebrand
Ah, the great outdoors. In Canada, we are blessed with an abundance...
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Fonolo Investigative Report: Hold Time in Real Time: Booking with Air Canada
Picture it: A young American family booking a flight to a city...
4 Brands Using Cutting-Edge Customer Service Technology
With the powerful tool of social media, customers everywhere now have an...
4 Brands Providing Amazing Customer Service with Social Media
While call centers continue to be a crucial component to a company’s...
5 Customer Service Stories that Will Shock You (In a Good Way)
It’s not often that you get to hear exceptional and positive customer...