How Contact Center Managers Impact Customer Perception
Looking for a secret weapon to improve customer perception? Chances are, you already have one in...
Tag: brand-perception
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How Can Employees Affect Customer Perception?
You probably don't realize it, but your employees are losing you customers right now. And that's...
Why is Customer Perception Important?
Customer perception isn’t just important — it’s everything. If you’re not investing in brand perception management,...
How to Create a Great Customer Perception Survey
Understanding and managing customer perception should be a priority for businesses today. There are many ways...
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How to Measure Customer Perception of Your Brand
Customer perception is tough to measure because it's usually comprised of both qualitative and subjective data....
What Factors Influence Customer Perception?
Managing customer perceptions and expectations is one of the most essential components of a successful customer...
A Complete Guide to Customer Perception
In the age of social media backlash and call-out culture, customer perception has become more important than...
The Undercover Customer: Inside the Apple Store
It seems like, every month, Apple is coming out with a new product or service for...