How Contact Center Managers Impact Customer Perception
Looking for a secret weapon to improve customer perception? Chances are, you already have one in...
Tag: brand-perception
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The Undercover Customer: Inside the Apple Store
It seems like, every month, Apple is coming out with a new product or service for...
How Trader Joe’s Makes the Experience its Competitive Advantage
After graduating from university, I spent a sun-soaked 18 months living in Southern California. Having moved...
Why Customer Experience Management is Important
The global market has become a battleground where brands fight to win consumers. From new entrants...
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How to Protect Your Brand from Angry Tweeters [OHW Offenders]
According to Twitter, in the past two years the number of Tweets directed at leading brands’...
Whitepaper: Customer Loyalty in the Era of Social Media
It’s an understatement to say social media is making an impact on customer loyalty. According to Sprout...
Webinar on-demand: 3 Ways to Reboot Your Call Center
We weren't sure how receptive everyone would be with regards to a December webinar. With the...
60% of Customers Ditch a Company With Poor Phone Customer Service
Whip your call center into shape! With 2012 coming to a close it's time to step back...