Customer Service is not a Destination, it’s a Journey
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking...
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In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking...
Ah, the great outdoors. In Canada, we are blessed with an abundance...
Picture it: A young American family booking a flight to a city...
With the powerful tool of social media, customers everywhere now have an...
While call centers continue to be a crucial component to a company’s...
There are some amazing benefits to living in Canada (socialized health care,...
After graduating from university, I spent a sun-soaked 18 months living in...
What do contact center and customer service executives consider when trying to...