Customer Service is not a Destination, it’s a Journey
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking streak sometimes required to...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking streak sometimes required to...
Ah, the great outdoors. In Canada, we are blessed with an abundance of wildlife, majestic mountains,...
Picture it: A young American family booking a flight to a city in another country via...
With the powerful tool of social media, customers everywhere now have an expansive platform with which...
While call centers continue to be a crucial component to a company’s customer service strategy, digital...
There are some amazing benefits to living in Canada (socialized health care, an abundance of maple...
After graduating from university, I spent a sun-soaked 18 months living in Southern California. Having moved...
What do contact center and customer service executives consider when trying to improve the overall performance...