Occupancy Rate vs Utilization Rate: What’s the Difference?
All folks new to the contact center world have many steep learning curves to overcome—a big...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
All folks new to the contact center world have many steep learning curves to overcome—a big...
In our on-going effort to demystify call center metrics, 'occupancy rate' shouldn't be forgotten. Occupancy rate is...