SIP Trunking vs VoIP: What’s the Difference?
SIP and VoIP are two acronyms often used by call center managers who sort of know...
Tag: call-back-solution
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The Manager’s Guide to Call Center Service Levels
In the world of contact center metrics, service level has always held a special place. This...
7 Step Action Plan for Call Center Development
Call center leaders have their work cut out for them. From training new recruits to briefing...
How to Buy Contact Center Software: A Guide
Call center managers know that choosing effective software is key to success. With the right tools...
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6 Little-Known Facts About Modern Call-Back Technology
Call-back technology has been gaining popularity in the contact center world for its ability to improve...
Contact Centers Are Using More Call-Backs Than Ever
As the contact center continues to evolve, it’s important to take a step back and evaluate...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset? You’re not alone — contact...
Are You Prepared for Unpredicted Spikes in Call Volume?
While today’s tech-savvy consumers are using more non-voice channels to connect with businesses, the act of...