This Call Center Reduced Abandon Rates by 62%
Velocity Credit Union is based in Austin and has served the area since 1947. It is...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Velocity Credit Union is based in Austin and has served the area since 1947. It is...
In a perfect world, your contact center would never put callers on hold. If hold time...
Here’s an obvious statement for you, “Make sure customers are 100% happy with their experiences”. This...
We’ve been chatting a lot about customer satisfaction (CSat) recently, but for excellent reason, measuring the...
A recent report discussing the 2017 customer service benchmark researched 500 companies across the globe. It...
As a call center manager, have you ever talked about deploying a call-back solution? If so,...
Did you know that not all call-back solutions are created equally? If you’ve deployed virtual queuing...
Most companies realize they need a strategy to avoid leaving callers on hold. In fact, we...