Catch Fonolo at Customer Contact Week!
Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th,...
Tag: call-back-solution
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
This Call Center Reduced Abandon Rates by 62%
Velocity Credit Union is based in Austin and has served the area since 1947. It is...
The ROI of Call-Backs for Your Call Center [eBook]
In a perfect world, your contact center would never put callers on hold. If hold time...
6 Customer Satisfaction Statistics Worth Considering
Here’s an obvious statement for you, “Make sure customers are 100% happy with their experiences”. This...
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6 Secrets to Improve Customer Satisfaction (CSat) in the Contact Center
We’ve been chatting a lot about customer satisfaction (CSat) recently, but for excellent reason, measuring the...
6 Creative Approaches to Improve Your Customer Service
A recent report discussing the 2017 customer service benchmark researched 500 companies across the globe. It...
How a Call-Back Solution Can Fail Your Call Center
As a call center manager, have you ever talked about deploying a call-back solution? If so,...
3 Ways to Tell if Your Call-Back Strategy is Failing
Did you know that not all call-back solutions are created equally? If you’ve deployed virtual queuing...