3 Secrets to Successful Call-Backs
We all know how demanding today’s consumers are. Nowhere is their patience shorter than when dealing...
Tag: call-back-solution
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Success Story: Credit Union Reduces Abandon Rates with Call-Backs
We’re excited to share with you our most recent success story featuring Ascend Federal Credit Union....
Common Pitfalls in Deploying a Call-Back Solution
The bar for customer service has never been higher. In fact, today’s consumers are so demanding...
How to Successfully Deploy a Call-Back Solution
76% of people say that just ONE unpleasant contact center experience is enough to make them take...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Fonolo Most Promising Contact Center Technology Provider
Todays news release announced some exciting news – CIOReview has selected Fonolo as one of the 20 Most Promising...
Hold Time Fail for American Airlines
Anyone that travels knows how frustrating it can be to reach someone at an airline call...
5 Best Practices when Implementing Call-Back Software for the Call Center
Replacing hold-time with a call-back (a.k.a. call-back software) can be an extremely effective way to solve...
A Call-Back Solution Is a Great Insurance Policy! Find Out Why at Call Centre Week Canada
Call Centre Week Canada will be taking place on April 28th and 29th in beautiful Toronto. I am...