Is Your Chatbot Really Just an IVR?
2023 was all about chatbots. ChatGPT stole most of the headlines, but as companies across the...
Tag: call-back-solutions
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Is Flex-Time Right for Your Contact Center?
Flexible working arrangements have been commonplace for some time — even prior to COVID-19. Over 70%...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset? You’re not alone — contact...
Survey Shows Call-Back Deployments Have Doubled in Some Regions
More and more call centers are offering a call-back option as an alternative to putting customers...
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The Avaya-Mitel Tie-up: The Ghost of Nortel Comes Home
News broke last week that Mitel is proposing an all-stock buy-out of Avaya. The week prior,...
Survey Data Shows Call-Back Popularity Growing
Today’s demanding consumers have high expectations when it comes to the call center experience. A surefire...
Introducing Fonolo’s New Customer Portal [Video]
Fonolo is thrilled to announce the launch of its new portal available to all customers today!...