4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset?...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Survey Shows Call-Back Deployments Have Doubled in Some Regions
More and more call centers are offering a call-back option as an...
The Avaya-Mitel Tie-up: The Ghost of Nortel Comes Home
News broke last week that Mitel is proposing an all-stock buy-out of...
Survey Data Shows Call-Back Popularity Growing
Today’s demanding consumers have high expectations when it comes to the call...
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Introducing Fonolo’s New Customer Portal [Video]
Fonolo is thrilled to announce the launch of its new portal available...
Scheduled Call-Backs Are a Call Center Superpower
Many call center platforms today offer some form of call-back functionality. That...
10 Contact Center Technologies You Need to Know
Although there's a plethora of intelligent call center technology to take advantage...
Delta’s Flight Cancellations Led to a Call Center Meltdown
It’s no secret to the savvy traveller that most leading airlines will...