4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset? You’re not alone — contact...
Tag: call-back-solutions
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Survey Shows Call-Back Deployments Have Doubled in Some Regions
More and more call centers are offering a call-back option as an alternative to putting customers...
The Avaya-Mitel Tie-up: The Ghost of Nortel Comes Home
News broke last week that Mitel is proposing an all-stock buy-out of Avaya. The week prior,...
Survey Data Shows Call-Back Popularity Growing
Today’s demanding consumers have high expectations when it comes to the call center experience. A surefire...
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Introducing Fonolo’s New Customer Portal [Video]
Fonolo is thrilled to announce the launch of its new portal available to all customers today!...
Scheduled Call-Backs Are a Call Center Superpower
Many call center platforms today offer some form of call-back functionality. That means if your hold...
10 Contact Center Technologies You Need to Know
Although there's a plethora of intelligent call center technology to take advantage of, many organizations still...
Delta’s Flight Cancellations Led to a Call Center Meltdown
It’s no secret to the savvy traveller that most leading airlines will limit the number of...