4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset? You’re not alone —...
Tag: call-back-solutions
Survey Shows Call-Back Deployments Have Doubled in Some Regions
More and more call centers are offering a call-back option as an alternative to putting customers...
The Avaya-Mitel Tie-up: The Ghost of Nortel Comes Home
News broke last week that Mitel is proposing an all-stock buy-out of Avaya. The week prior,...
Survey Data Shows Call-Back Popularity Growing
Today’s demanding consumers have high expectations when it comes to the call center experience. A surefire...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Introducing Fonolo’s New Customer Portal [Video]
Fonolo is thrilled to announce the launch of its new portal available to all customers today!...
Scheduled Call-Backs Are a Call Center Superpower
Many call center platforms today offer some form of call-back functionality. That means if your hold...
10 Contact Center Technologies You Need to Know
Although there's a plethora of intelligent call center technology to take advantage of, many organizations still...
Delta’s Flight Cancellations Led to a Call Center Meltdown
It’s no secret to the savvy traveller that most leading airlines will limit the number of...