How to Efficiently Manage Service Levels with the Right Technology [Slideshare]
For most call centers, service level is a very important KPI. It measures two parameters: 1)...
Tag: call-back-system
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Long Hold Times in the Call Center – HuffPost Live Discussion
Calling tech support - or any call center, is never fun. As a matter of fact,...