Why You Should Invest in Callback Technology this Year
Call centers are under a lot of pressure to deliver on consumer expectations while keeping costs...
Tag: call-back-technology
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Why Call-Backs Are Important for Every Contact Center [Webinar]
Over the past few years you’ve no doubt heard about the advances in call-back technology, but...
What Your Call Center and Groundhog Day Have in Common
Celebrated on February 2nd, Groundhog Day is when we wait in anticipation to see the groundhog...
4 Hidden Causes of Poor Customer Service
The road to hell may be paved with good intentions, but so is the contact center....
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Give Thanks: Make Your Call Center the Heart of Your Customer Journey
It's Thanksgiving today and to call center execs everywhere that means one thing: Black Friday, one...
How to Maximize the Benefits of Call-Back Technology
Investing in a call-back solution is a strategic way to lower abandon rates, smooth out spikes...
3 Ways to Improve Caller Satisfaction Using Agent Engagement
It's no surprise that keeping call center agents engaged can be a real challenge, given the...
Why the Airline Industry is Destroying the Customer Experience
Who do you hate calling the most? For me, it's a close race between an airline...