Do Retailers Really Understand What Customers Want?
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...
Whether you call it "holding your place in the queue", "call-back software", or "virtual queuing", it...
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
Contact center managers have a dizzying array of technologies to choose from today: speech analytics, mobile...
Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping customer satisfaction high. Can...
Like Fonolo, Andrew Maher is on a mission to improve customer service. His blog, Service Please,...
Mobile apps have become must-have components for companies in the financial space. Most large and mid-size...
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