Have you thought about implementing a call-back feature in your workplace? Are you weighing out the benefits? Call-back solutions could be instrumental in creating a positive working environment for your staff. It has the capacity to motivate staff, decrease stress levels, and empower employees to make their days more rewarding and more productive.
Phone queues are a highly stressful pain point for customers. So, when customers are happier, they’re treating your staff better. A call-back feature means you don’t leave your staff bearing the brunt of a customer’s dissatisfaction during long queue times. Happier staff means lower attrition and burnout rates, along with improved engagement. Continue reading