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Welcome to 2016, also known as the year of the customer! Gartner predicted that in 2016,...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Welcome to 2016, also known as the year of the customer! Gartner predicted that in 2016,...
Anyone who’s ever worked in customer service this time of year can understand the madness that...
Although the concept of replacing hold-time with a call-back has been around for decades, changes in...
There are over 2 billion smartphones in use right now. And in developed countries, penetration is...
If you're involved with call centers in any way, you're no doubt aware of the Telephone...
The best way for a call center to stand out from the competition is by providing...
I was looking for an example of how someone can completely miss the point, when I...
The best way for a call center to stand out from the competition is by providing...
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