Tag: call-backs

Virtual hold solutions are becoming the new standard for the call center industry. We've compiled the...

Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding...

A short but complete guide to how virtual queuing technology works. From the call-back and virtual...

Can we all agree that being stuck on hold with a company is one of the...

Get the latest customer service blogs in your inbox once a week.

Does your call center feel more like a burden than an asset? You’re not alone —...

One of the best things about our industry is that we get to work with lots...

People are busy, often going from meeting to meeting at work, chasing after their kids, running...

While today’s tech-savvy consumers are using more non-voice channels to connect with businesses, the act of...