A Brief History of Virtual Queuing Technology
Virtual queuing and automated call-backs may seem like new technology, but companies...
Customer Service Blog
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How Does Virtual Queuing Technology Work?
A short but complete guide to how virtual queuing technology works. From...
#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset?...
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Fonolo Saves Credit Union from Cisco Call-Back Chaos
One of the best things about our industry is that we get...
The Power of SMS Technology in Call-Back Communication
People are busy, often going from meeting to meeting at work, chasing...
Are You Prepared for Unpredicted Spikes in Call Volume?
While today’s tech-savvy consumers are using more non-voice channels to connect with...
How Call Centers Can Prepare For Unexpected Spikes
When you work in a call center, an unexpected spike in call...