3 Ways Internal Call-Backs Support Your Employees
Call-backs are a game-changer for contact centers dealing with an influx of inbound calls. But did...
Tag: call-backs
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Occupancy Rate: The Complete Guide
When it comes to demystifying call center metrics, 'occupancy rate' shouldn't be forgotten. Occupancy rate is...
Why Call-Back Algorithms and Estimated Wait Times Fail
Call-backs are an excellent tool that can benefit both customers and businesses - when they're designed...
The Complete Guide to Visual IVR
The contact center industry boasts some of the most intelligent and innovative CX technologies out there....
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Things I Wish I Knew Before Adding Call-Backs to My Contact Center
Today’s customers expect more from customer service. They want prompt, reliable, integrated service and they will...
Can Call-Backs Do More For Your Contact Center?
Using call-backs to eliminate hold time for your customers is an easy win! It improves your...
#OnHoldWith: Announcing The Ten Worst Hold Time Offenders of 2021
Long hold times continue to plague customers, even in 2021. We're announcing the top ten worst...
5 Reasons to Invest in a Virtual Hold Solution
Virtual hold solutions are becoming the new standard for the call center industry. We've compiled the...