#OnHoldWith: Announcing The Ten Worst Hold Time Offenders of 2021
Long hold times continue to plague customers, even in 2021. We're announcing the top ten worst...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Long hold times continue to plague customers, even in 2021. We're announcing the top ten worst...
Virtual hold solutions are becoming the new standard for the call center industry. We've compiled the...
Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding...
A short but complete guide to how virtual queuing technology works. From the call-back and virtual...
Can we all agree that being stuck on hold with a company is one of the...
Does your call center feel more like a burden than an asset? You’re not alone —...
One of the best things about our industry is that we get to work with lots...
People are busy, often going from meeting to meeting at work, chasing after their kids, running...