How Does Virtual Queuing Technology Work?
You've probably heard of 'virtual queuing' but what exactly is it? What...
Customer Service Blog
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#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset?...
Fonolo Saves Credit Union from Cisco Call-Back Chaos
One of the best things about our industry is that we get...
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The Power of SMS Technology in Call-Back Communication
People are busy, often going from meeting to meeting at work, chasing...
Are You Prepared for Unpredicted Spikes in Call Volume?
While today’s tech-savvy consumers are using more non-voice channels to connect with...
How Call Centers Can Prepare For Unexpected Spikes
When you work in a call center, an unexpected spike in call...
Four Strategies to Help Your Team Resolve Customer Service Complaints Quickly
Want to order pizza for dinner? It will be at your door...