People are busy, often going from meeting to meeting at work, chasing after their kids, running errands, or out and about with friends and family. Moments when they have to get in touch with the customer service call center of a company is met with dread, because they don’t have the time or energy to call, wait on hold, and be passed around from one customer service agent to another to solve their problem. Sometimes, even a simple phone call can seem inconvenient, and the best way to stay up-to-date, or to communicate with a company, is through a simple SMS, or Short Message Service, text message.
Here is why and how your company can implement simple, convenient, and effective SMS call-back technology into your customer service and call center strategy. Continue reading