#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...
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Are You Prepared for Unpredicted Spikes in Call Volume?
While today’s tech-savvy consumers are using more non-voice channels to connect with...
How Call Centers Can Prepare For Unexpected Spikes
When you work in a call center, an unexpected spike in call...
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How the Hotel Industry is Changing Customer Service Forever
Customer service has always been the linchpin that determined success or failure...