#OnHoldWith: Announcing The Ten Worst Hold Time Offenders of 2021
Long hold times continue to plague customers, even in 2021. We're announcing the top ten worst...
Tag: call-backs
5 Reasons to Invest in a Virtual Hold Solution
Virtual hold solutions are becoming the new standard for the call center industry. We've compiled the...
A Brief History of Virtual Queuing Technology
Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding...
How Does Virtual Queuing Technology Work?
A short but complete guide to how virtual queuing technology works. From the call-back and virtual...
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#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company is one of the...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset? You’re not alone —...
Fonolo Saves Credit Union from Cisco Call-Back Chaos
One of the best things about our industry is that we get to work with lots...
The Power of SMS Technology in Call-Back Communication
People are busy, often going from meeting to meeting at work, chasing after their kids, running...