How the Hotel Industry is Changing Customer Service Forever
Customer service has always been the linchpin that determined success or failure in the hotel industry....
Tag: call-backs
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
3 Customer Service Apps to Take on Your Summer Travels
Back in 2009, Apple filed for a trademark on its buzz-worthy phrase, “There’s an app for...
CPaaS Expands but Boundaries Getting Vague
Six months ago I wrote that “CPaaS is a victim of its own success. The founding...
4 Customer Service Books Every CS Pro Should Own
As Harry Truman famously stated, “Not all readers are leaders, but all leaders are readers.” Wise...
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How to Prepare your Call Center for Black Friday
Smart retail contact center and call center leaders are plan ahead for the variety of challenges...
How Canada’s HVAC Experts Deliver Excellence with Call-Backs
Customer service is a serious business. We know this better than anyone else: On a daily...
Survey Shows Call-Back Deployments Have Doubled in Some Regions
More and more call centers are offering a call-back option as an alternative to putting customers...
United Airlines and Going Beyond in Customer Service
This blog series explores two separate experiences related to the airline industry. In Round I, we...