The Power of SMS Technology in Call-Back Communication
People are busy, often going from meeting to meeting at work, chasing after their kids, running...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
People are busy, often going from meeting to meeting at work, chasing after their kids, running...
While today’s tech-savvy consumers are using more non-voice channels to connect with businesses, the act of...
When you work in a call center, an unexpected call volume spike can quickly become problematic....
Customer service has always been the linchpin that determined success or failure in the hotel industry....
Back in 2009, Apple filed for a trademark on its buzz-worthy phrase, “There’s an app for...
Six months ago I wrote that “CPaaS is a victim of its own success. The founding...
As Harry Truman famously stated, “Not all readers are leaders, but all leaders are readers.” Wise...
Smart retail contact center and call center leaders are plan ahead for the variety of challenges...
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